vs788 Privacy Policy

1 Information Collection

When registering an account and using services at vs788, we collect various types of personal information. This information is collected to provide you with a quality and safe online gaming experience.

1.1 Information Provided Directly by You

When you register at vs788 or contact us, we collect the following information:

• Full name and date of birth (for age verification — minimum age is 21 years).
• Email address and mobile number.
• Residential address.
• National ID or passport details for identity verification.
• Financial transaction details (bKash, Nagad, Rocket, Upay account numbers).
• Contact details provided via live chat or email.

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier information.
• Browser type, operating system, and screen resolution.
• Time of site access, pages visited, and session duration.
• Gaming activity and betting history.
• Transaction history and amounts.

2 Purpose of Information Use

vs788 uses collected information only for legitimate and necessary purposes. In accordance with our privacy policy, your information is used for the following reasons:

• For account registration, verification, and management.
• For processing financial transactions and confirming deposits and withdrawals.
• To prevent fraud, money laundering, and other illegal activities.
• To create a personalized gaming experience for you.
• Customer service — to provide assistance via live chat and resolve issues.
• To send information about bonuses, promotions, and offers (subject to your consent).
• To monitor your gaming activity to ensure responsible gaming.
• To fulfill legal obligations and resolve disputes.
• To improve the security and performance of the platform.

We never sell your information to third parties for advertising purposes. vs788's privacy policy is always committed to protecting your information.

3 Information Storage and Security

The security of your information is vs788's top priority. We apply industry-standard security measures to keep your personal and financial information fully protected.

3.1 Technical Security

• SSL (Secure Socket Layer) encryption is used for all data transmissions.
• Sensitive information is stored using advanced encryption algorithms.
• Firewalls and intrusion detection systems are active.
• Regular security audits are conducted.
• Two-Factor Authentication is available.

3.2 Administrative Security

• Only authorized staff have access to your information.
• Staff are bound by strict confidentiality agreements.
• Regular data protection training is provided.
• Any security breach is promptly investigated.

Please keep in mind that no method on the internet is 100% secure. Therefore, even though we take the utmost precautions, we cannot guarantee complete security.

4 Sharing Information with Third Parties

vs788 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity verification services: With authorized verification agencies to complete the KYC (Know Your Customer) process.
• Legal obligations: When required to comply with court orders, lawful requests from investigative authorities, or applicable laws.
• Fraud prevention: With relevant authorities to prevent financial crimes and fraudulent activities.
• Technology partners: Technology service providers who operate the platform, who are required to comply with our privacy policy.

All third parties we work with adhere to our privacy standards and use your information only for the specified purposes.

5 Cookies and Tracking Technologies

vs788 uses cookies and similar technologies to improve the user experience on the website and to ensure the site functions properly.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for the basic functionality of the site. These cannot be disabled.
• Functionality cookies: Used to remember your preferences and settings (such as language preference).
• Analytics cookies: Collect information about how the site is used, which helps us improve our services.
• Security cookies: Used to detect fraudulent activity and to protect your account.

5.2 Cookie Controls

You can control or delete non-essential cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

6 Your Rights

Under vs788's privacy policy, you have the following rights over your own information:

• Right to access: The right to request information about what data we have stored about you.
• Right to correction: The right to request correction of any inaccuracies in your information.
• Right to deletion: The right to request deletion of your information in certain circumstances (however, some information may need to be retained due to legal obligations).
• Right to restrict processing: The right to request that we stop using your information for a particular purpose.
• Right to opt out of marketing communications: The right to stop receiving promotional emails or messages.
• Right to data portability: The right to receive a copy of your information in a readily accessible format.

To exercise these rights, contact us at [email protected] or get assistance through our 24/7 live chat.

7 Protection of Minors

vs788 strictly follows a policy of keeping minors away from gaming. Our services are only for those aged 21 and above.

• Age verification is mandatory at the time of registration.
• We do not intentionally collect information from anyone under 21 years of age.
• If we become aware that a minor is using our platform, their account will be closed immediately and any collected information will be deleted.
• Parents are requested to monitor their children's online activities.

8 Data Retention Policy

We store your information only for as long as it is needed.

• Active accounts: Information is retained for the entire duration that the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory requirements.
• Transaction records: Records of financial transactions may be retained for an extended period in accordance with legal obligations.
• Customer service communications: Records of live chat and email communications are kept for a limited period for quality control and dispute resolution.

Once the retention period has passed, information is securely deleted or anonymized. To request deletion of your information, contact us at [email protected].

9 Policy Changes

vs788 may update this privacy policy from time to time. We will notify you of any significant changes.

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to your registered email.
• If you continue using the platform after the updated policy takes effect, you will be considered to have consented to the new policy.
• We recommend that you review this policy regularly.

The updated privacy policy will always be available on our website.

10 Contact

If you have any questions, comments, or concerns about this privacy policy, or if you wish to make any request regarding your information, please contact us:

• Email: [email protected]
• Live chat: Use our 24/7 Bengali live chat support service.
• Service hours: 7 days a week, from 12:00 AM to 12:00 AM (BST, UTC+6).

We strive to resolve all your requests as quickly and effectively as possible. vs788's privacy policy is committed to protecting the information of users in Bangladesh.