❓ Help Center
vs788 FAQ — Frequently Asked Questions
From opening an account to withdrawing funds — find detailed answers to all your questions about vs788 right here.
vs788 is committed to providing a safe and transparent online gaming experience for players in Bangladesh. The questions and answers below will give you complete information on account registration, depositing via bKash and Nagad, the withdrawal process, cricket betting, slots games, bonus terms and responsible gaming. If you cannot find an answer to your question, contact our 24/7 Bengali live chat support.
Account and Registration
Questions about your account
To open an account at vs788, you need an active mobile number, a valid email address and a strong password. The registration process is completely online and takes just a few minutes. Enter accurate details — your identity will be verified at the time of withdrawal.
No. Under vs788 policy, each person may operate only one account. Attempting to open multiple accounts may result in all accounts being closed and any accumulated bonuses being forfeited. This rule exists to maintain a fair and safe gaming environment.
If you have trouble logging in, first use the "Forgot Password" option — a reset link will be sent to your registered email. If you also have an issue with your mobile number, contact our 24/7 live chat support in Bengali. Never share your password with anyone to keep your account secure.
vs788 is for persons aged 21 or older only. You will need to confirm your age during registration. Keeping minors away from gaming platforms is our responsibility — we make no compromise on this.
Yes, you can change your email, mobile number and password from account settings. However, for major changes, identity verification may be required for security reasons. Contact our live chat support for any assistance.
Deposits and Withdrawals
Questions about depositing money and withdrawals
Money deposited via bKash, Nagad, Rocket or Upay is generally credited to your vs788 account instantly. In most cases the balance updates within just a few seconds. The minimum deposit amount is ৳300.
Withdrawals from vs788 to Nagad, bKash, Rocket or Upay are generally completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. Identity verification is mandatory for the first withdrawal, which may add a slight delay to the process.
vs788 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer charges — those are set by the respective provider's policy, not by vs788.
Yes, Rocket is one of the supported payment methods at vs788. You can easily deposit and withdraw using any of the four methods — bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500 for all methods.
If more than 2 hours have passed and the money has not arrived, log in to our 24/7 Bengali live chat and provide your transaction ID along with the details. Our support team will investigate and resolve the matter promptly. You can also contact us by email: [email protected].
Games and Rules
Questions about games and betting
To bet on BPL (Bangladesh Premier League) matches at vs788, first go to the Cricket section. Select your preferred match from the match list, choose a market (match winner, total runs, top scorer, etc.) and enter your stake in the bet slip. With in-play betting, you can place bets at live odds while the match is in progress.
Yes, all slot games at vs788 are built with a mobile-first design. You can play directly from a browser on any Android or iOS smartphone or tablet — no separate app download is needed. The screen automatically adjusts to fit your device size.
RTP (Return to Player) is a general statistical measure — it is the average percentage of each bet that is returned to players over the long term. It does not guarantee earnings in any individual session; it is calculated over millions of spins. Higher RTP games are generally more favorable over the long term.
All games at vs788 are developed by licensed game providers such as Pragmatic Play, PG Soft, JILI and Spribe — all of whom are audited by third-party auditors and use a Random Number Generator (RNG). Results are completely random and not predetermined.
Yes, live in-play betting is available at vs788 for the T20 World Cup and other major international cricket tournaments. Odds update in real time every over of the match. Go to the Cricket section, open the Live tab to see ongoing matches and place bets on your preferred market.
The vs788 live casino offers a variety of live table games with live dealers, including Baccarat, Roulette, Blackjack, Dragon Tiger and Teen Patti. With games from top providers such as Evolution Gaming and Ezugi, you get the feel of a real casino from home.
Bonuses and Promotions
Questions about bonuses and promotions
After opening a new account, if you deposit a minimum of ৳300 for the first time, you will receive a 200% welcome bonus — up to a maximum of ৳10,000. For example, depositing ৳5,000 will add a further ৳10,000 in bonus funds. The bonus is credited to your account automatically; no separate code is required.
A wagering requirement is the multiplier that determines how much you need to bet in total before you can withdraw a bonus. The wagering requirement for the vs788 welcome bonus is 15x. This means that if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.
The vs788 VIP program has three tiers — Bronze, Silver and Gold. You move up to higher tiers based on regular play and activity. The maximum weekly cashback is 0.3% at Bronze level, 0.5% at Silver and 0.8% at Gold. VIP members also receive special promotions and priority support.
Yes, the welcome bonus is generally usable on slots and casino games. Whether a bonus applies to cricket betting depends on the terms of the specific promotion. Check the vs788 promotions page or ask our live chat support for details.
Yes, cashback is paid every week under the VIP program. Bronze members receive up to 0.3%, Silver members up to 0.5% and Gold members up to 0.8% in weekly cashback. Special promotions are also run during festive seasons such as Eid or the BPL season.
Security and Responsible Gaming
Security and responsible gaming
vs788 keeps all your information secured with SSL encryption technology. Your personal and financial information is not sold or shared with third parties. Read our privacy policy for full details.
Yes, vs788 offers deposit limits, loss limits and self-exclusion for responsible gaming. If you feel gaming is going beyond your control, activate these limits from account settings or through live chat.
Gaming addiction is a serious health issue. If you or someone you know is affected, you will find guidance on our responsible gaming page. The vs788 support team is always ready to assist with self-exclusion and account closure.
vs788 customer support is active 24 hours a day, 7 days a week. You can speak in Bengali on live chat — no knowledge of English is required. You can also contact us by email: [email protected]. You will receive a response at any time in Bangladesh Standard Time (BST, UTC+6).
No, not under any circumstances. vs788 is for persons aged 21 or older only. If there are children or teenagers in the household, use parental control software to restrict their access. If you notice any suspicious activity, let us know immediately.
To permanently close your account, inform our support team via live chat or email. You will be given the opportunity to withdraw your remaining balance before the account is closed. If you want to take a temporary break, you can also opt for self-exclusion for a set period.
Still have questions?
Our 24/7 Bengali live chat support team is always here for you. Chat with us directly or send an email.
[email protected] — Service hours: 12:00 AM – 12:00 AM (BST), 7 days a week.